Advisory Across the Full Asset Lifecycle

Every Maverick engagement begins with a rigorous diagnostic and ends with measurable, lasting impact. Our services span the full lifecycle of a hospitality asset — from pre-opening to operational transformation, property management, F&B strategy, engineering, and hospitality technology.

5
Core disciplines
12
Specialized services
Bespoke
Every engagement
KPI-tied
Every deliverable
Core Services
Engineering & Technical Services
F&B Advisory
IT & AV Technology
Our Approach
Core Advisory Disciplines

Our core disciplines are the foundation of every Maverick engagement — each designed to create measurable, lasting impact on your property's performance and guest experience.

01
Pre-Opening & PIP Advisory
Strategic oversight, FF&E alignment, and milestone execution — from concept validation to ribbon-cutting. With 11 pre-openings across five continents, we ensure your property opens on time, on brand, and on budget.
  • Full critical path ownership from FF&E/OS&E procurement
  • Team recruitment, training, and brand standards embedding
  • Construction oversight and risk mitigation
  • PIP execution and capital project management
02
Operational Excellence
Structure optimization, process redesign, and accountability frameworks that transform how luxury properties perform. We identify the operational gaps costing you margin and implement the systems required to close them — permanently.
  • Operational diagnostic and root cause analysis
  • Cost structure redesign and flow-through optimization
  • Rooms Division and Revenue performance improvement
  • Quality assurance — Forbes Five-Star, LQA, AAA
  • Multi-outlet F&B operational oversight
03
Guest Experience Strategy
End-to-end journey mapping, service culture design, and touchpoint refinement that creates loyal, high-value guests. From pre-arrival to post-departure, we design the moments that define your reputation and drive repeat business.
  • Guest journey mapping and touchpoint audit
  • Service culture design and team training
  • Guest satisfaction improvement programs
  • Brand standards implementation and compliance
04
Asset Performance & Property Management
Comprehensive performance and management advisory for luxury hotels, branded and non-branded residences, and condo hotel developments. Designed for developers and independent owners who demand institutional-grade performance without a global brand operator.
  • Hotel and luxury residence operational management
  • Condo hotel structure, governance, and owner services
  • Revenue strategy, pricing architecture, and distribution
  • Operator selection, contract negotiation, and owner representation
  • Asset performance tracking and ownership reporting
Developers Independent Owners Non-Branded Condo Hotels
Engineering & Technical Services

Led by Julian Hector Marteleur — 25+ years of hotel engineering expertise across Latin America and Europe. We cover the full technical lifecycle of a hospitality asset, from pre-opening inspections to ongoing maintenance frameworks.

Technical Due Diligence
Property Inspection & Technical Report
Comprehensive property inspection covering guest rooms, public areas, back-of-house, and all technical systems. Deliverable: a detailed General Report with findings, risk assessment, and recommended corrective actions.
Julian Marteleur - Engineering & Technical Consultant
Pre-Opening
Pre-Opening Engineering & Commissioning
End-to-end technical oversight for new hotel openings — from infrastructure readiness and systems commissioning through supplier management, fire safety compliance, and operational handover.
Julian Marteleur - Engineering & Technical Consultant
PIP Advisory
PIP Technical Review & Oversight
Technical supervision of Property Improvement Plans — coordinating between ownership, contractors, and brand teams to ensure renovation projects are delivered on scope, on time, and to brand specification.
Julian Marteleur - Engineering & Technical Consultant
Operations
Engineering Operations & Maintenance Standards
Development and implementation of preventive maintenance programs for all technical systems — generators, HVAC, pools, fire protection, structured cabling, and data centers.
Julian Marteleur - Engineering & Technical Consultant
Training
Engineering Team Training & Coaching
Structured training and coaching for Chief Engineers and engineering teams — covering service standards, operational management, preventive maintenance routines, and quality systems implementation.
Julian Marteleur - Engineering & Technical Consultant
F&B Strategy & Operations Advisory

Led by Javier Roldan — 20+ years of F&B leadership across luxury and lifestyle brands including Rosewood, Kempinski, and Jumeirah. We cover the full F&B lifecycle from concept development through operational execution and commercial performance.

Strategy
F&B Concept Development & Strategy
Development of F&B concepts aligned with your brand positioning, target guest profile, and market opportunity — from concept ideation and menu architecture through supplier selection and launch strategy.
Javier Roldan - F&B Strategy & Operations Consultant
Pre-Opening
F&B Pre-Opening Advisory
End-to-end F&B pre-opening support — FF&E and kitchen equipment planning, team recruitment and training, SOPs development, brand standards embedding, and soft opening management across single and multi-outlet environments.
Javier Roldan - F&B Strategy & Operations Consultant
Operations
F&B Operations & Standards
Operational redesign and standards implementation for underperforming F&B operations — covering service culture, cost controls, food cost management, cover optimization, and guest experience elevation across all dining and bar concepts.
Javier Roldan - F&B Strategy & Operations Consultant
Commercial
F&B Revenue & Commercial Strategy
Revenue optimization across all F&B outlets — pricing architecture, upselling programs, outlet positioning, packaging strategy, and commercial performance tracking tied to measurable KPIs and ownership benchmarks.
Javier Roldan - F&B Strategy & Operations Consultant
IT & AV / Hospitality Technology Strategy

Led by Rahul Mistry — 20 years of hospitality IT leadership across Kempinski properties in the Middle East, East Africa, and Asia. Technology decisions made in pre-opening define a property's operating costs for a decade — we ensure your technology serves the guest experience, not the other way around.

Pre-Opening
Pre-Opening IT Infrastructure
Planning, budgeting, and vendor selection for new-build and conversion properties — from structured cabling and network architecture to technology procurement and go-live readiness.
Rahul Mistry - IT & AV / Hospitality Technology Consultant
Systems
Systems Selection & Integration
PMS, POS, and guest technology platforms — from evaluation and vendor negotiation through implementation, integration, and go-live across single and multi-property environments.
Rahul Mistry - IT & AV / Hospitality Technology Consultant
Guest Technology
AV & In-Room Technology Experience
Audiovisual design and guest-facing technology for luxury environments — in-room entertainment, connectivity, meeting and event spaces, and the seamless integrations guests expect from a five-star stay.
Rahul Mistry - IT & AV / Hospitality Technology Consultant
Operations
IT Operations & Optimization
Operational IT audits, cybersecurity readiness, and technology cost management — ensuring your systems, contracts, and infrastructure deliver reliability at the right cost.
Rahul Mistry - IT & AV / Hospitality Technology Consultant
How Every Engagement Works

Every Maverick engagement follows the same three-phase framework — rigorous, bespoke, and tied to measurable outcomes. We stay through execution until strategy becomes result.

01
DIAGNOSTIC
We begin with a rigorous assessment of your property's operations, guest journeys, financial performance, and leadership alignment. No assumptions. Root cause identification, not symptom treatment. Deliverable: a comprehensive diagnostic report with prioritized findings.
02
STRATEGY
From the diagnostic, we build a bespoke transformation roadmap tied to your specific objectives and commercial targets. KPI framework, change management blueprint, and a clear accountability structure for every workstream. No templates. Built around your asset.
03
IMPLEMENTATION
We remain engaged through execution — providing governance, performance tracking, and leadership coaching until results are embedded in the culture of your organization. Every recommendation becomes a measurable outcome before we consider the engagement complete.
Every engagement
Bespoke. Evidence-based. Tied to measurable KPIs.
No standardized packages. No generalist frameworks. Built entirely around your asset, your market, and your objectives.